Shipping policy

Shipping Information

At CharmFolio, we strive to deliver your jewelry pieces with care and efficiency. Please review our shipping policy below for details about order processing, delivery times, and other important information.

Shipping Method

We currently offer Standard Shipping for all orders. This service includes package tracking and insurance coverage for your purchase.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Delivery Time

Standard Shipping typically takes 5-10 business days for domestic deliveries and 10-20 business days for international shipments after processing is complete. Delivery times may vary depending on your location and customs clearance procedures.

Shipping Costs

Shipping fees are calculated based on your order's weight, dimensions, and destination. The exact shipping cost will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey to you.

Shipping Restrictions

We currently ship to most countries worldwide. However, some destinations may have restrictions on jewelry imports. Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Address Accuracy

Please ensure your shipping address is complete and accurate. CharmFolio is not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply for address corrections or reshipments.

Damaged or Lost Packages

In the rare event that your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order details. We will work with the shipping carrier to resolve the issue.

Returns & Exchanges

For information about returning or exchanging items, please refer to our separate Return Policy.